Episode#24

Franchise owner journey: Kervin Merchant came to the Kwik Kopy Blacktown franchise after diverse careers in IT hardware support, and ownership of a hotel in New Jersey in the USA, and finally back to Australia to raise a family.

In Episode#24 - Now entering the $1million turnover club, Kervin’s is a story of going for exactly what you want, while still be very certain first in knowing exactly what that is!

0:30 $1million revenue award announcement with Kervin being welcomed into the Centurion Club within Kwik Kopy at the upcoming National Conference.

1:20 What's it like owning a Kwik Kopy franchise business? Now 5 years into the business Kervin explains what the experience has been like with his team a key.

2:12 Kervin's diverse career path from moving to Australia from India to study IT, gaining his residency and moving into an IT career.

3:50 Moving to New Jersey, USA for an IT job, and ended up buying a hotel while there and changing career with his own hotel business.

6:50 Most difficult thing about owning a hotel - the 24/7 nature of the business.

7:35 Moving back to Australia to raise children, and the start process of looking for another business.

8:34 Criteria to buy a business that fits best for the family and lifestyle, and discovering Kwik Kopy.

10:46 Buying a franchise business that is already operating, and the process of research and due diligence on the business with Kwik Kopy.

12:45 Loving the training in learning about printing and how to run a Kwik Kopy franchise business, and the value of an experienced team.

15:11 The type of help needed and provided to a Kwik Kopy franchise owner in day to day operations, and what Kervin has found very helpful about the business.

16:19 How daunting it was taking over the business from the existing owner and the learning curve as a new owner in the industry.

18:08 The role Kervin plays in the business in day to day operations, and how doing deliveries of completed work to customers makes a huge difference as he can get face to face more often with customers.

20:27 Reasons for success in getting into the $1million turnover club in the business.

21:45 Future planning for Kervin in the business with a focus on the existing location with opportunities for growth, and succession planning for a key staff member retiring after 34 years in a key role.

Podcast Produced by: magnetic business media

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