Shannon and Jed are Regional Franchise Owners of Urban Clean on the Gold Coast, bringing their strong operational and people-focused backgrounds into a new industry. 

With careers in hospitality and operations behind them, they made the leap into business ownership after weighing up property investment versus franchising and found the right fit in Urban Clean.

In the very first podcast appearance on Reality Bites with host Kat Hargraves, they share how they’ve built a thriving business over the past year and a half while balancing the flexibility of working from home with the demands of client relationships and franchisee support. 

Passionate about coaching and developing others, they’ve embraced the Regional Franchisor role, helping new franchisees gain the skills, confidence, and systems needed to grow. 

For Shannon and Jed, the most rewarding moments come from seeing their franchisees succeed whether it’s buying a new car, earning glowing client feedback, or finding financial freedom.

With Kat guiding the conversation, they reflect on the highs and challenges of franchise ownership and share their vision for the future of Urban Clean as brand awareness grows and momentum builds.

0:00 Introduction

0:44 The decision-making moment: Jed discovers Urban Clean and convinces Shannon to explore it.

2:16 What convinced them to buy the franchise.

4:17 Their operational backgrounds and people-first approach.

5:23 A day-in-the-life: Their schedule is flexible—they work from home.

7:13 Sales approach and systems.

9:58  Managing very lean and scaling support: They currently manage one staff member and several franchisees, maintaining operating efficiency.

12:05 Business coaching for franchise owners and building relationships between franchise owners and new client accounts.

13:50 Training for franchise owners in the business and the typical challenges they face and the support provided.

15:47 How they handle stress and workload with their personal lives.

17:44 Separating work from having a personal life where they are not talking about work.

20:33 Moments that remind them why they do what they do in buying their business

22:55 Feeling great when you get great feedback from clients about the work being done and the satisfaction it brings all-round.

23:46 Summing up daily life as franchise owners

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