November 27, 2023

Ep23 The CouriersPlease Franchise Business Model with James Hucker, Head of Franchising

In Episode#23 - The chat with James centred on some key aspects to the business;

:45 What is CouriersPlease, including the size of the network, company ownership, and areas for growth and territory structure,

2:30 Sub-contractor to franchise model - When and why CouriersPlease changed from a sub-contract model to a franchise,

3:30 How franchise partners run their territories with relationships within their customer base being a key part,

5:00 Going above and beyond as a franchise partner and what that looks like in CouriersPlease,

6:29 Investing in a CouriersPlease franchise, what the process is, what you need and how it all works,

8:30 What training do you get as a CouriersPlease franchise partner,

9:25 How a CouriersPlease franchise partner finds new customers and build their business with national sales support,

11:30 How CouriersPlease wins new business as a brand with customers and larger accounts,

12:38 Loving what they do - CouriersPlease franchise partners longevity with one celebrated recently for 40 years in the business,

13:22 Technology in a courier business and the innovations in the brand such as the courier driver app,

15:14 The adoption of tech within the business and used by drivers

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