April 10, 2026
Ep 161 From Employees to Franchise Owners: The Six Year Journey to PACK & SEND Caboolture
Just six months into their franchise journey, this husband and wife team share a story that is equal parts honest, inspiring and practical.
In Episode 161 - From careers in freight forwarding and banking across India, New Zealand, Sydney, Melbourne and Brisbane, to a six year research journey before finally signing on the dotted line, Vikas and Neetika prove that the best business decisions are the ones made with patience, preparation and purpose.
With 80 five star Google reviews already under their belt and multi-store ownership firmly in their sights, this is a franchise owner story that will resonate with anyone thinking about making the leap.
0:00 - Welcome & guest introduction: Vikas & Neetika Sharma
1:47 - The training experience: Head office to store days
3:57 - Background in India, New Zealand and the move to Australia
4:34 - Freight forwarding careers and settling across Australia
7:24 - Neetika's leap from banking into Freight Forwarding
10:10 - From Sydney to Melbourne to Brisbane: Following 0pportunity
12:28 - Why a franchise model made sense for their family
13:55 - How they found Pack & Send on SEEK Business
15:20 - A six year journey from first inquiry to opening day
17:39 - The moment they said: We are doing this
18:08 - Why Caboolture Was the Perfect Location
19:04 - Why Brisbane always felt like home
19:30 - Growing the business: Cold calls, knock on doors, show up
21:24 - How Vikas and Neetika split their roles as a husband and wife team
23:13 - The five year vision: Multi-store ownership on the horizon
24:35 - Six months in: Doing things they never thought they could
25:33 - Work life balance: The real reward of business ownership
26:02 - Wrap up and thanks
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