Record sales growth and a new CEO for PACK & SEND

Michael Paul Ceo On Franchise Buyer

Poised for growth and ready for change

A leading brand in the shipping and logistics service industry, PACK & SEND, has announced the upcoming retirement of their CEO and founder Michael Paul, while also announcing record sales growth results for FY 2020/21.

Nicholas Woodward is currently COO, and has been in the business since 2005 as an instrumental member of the senior leadership team. He will be elevated to Country Manager effective 1 September, and will also oversee the growth and support of the international master franchisees in the UK and New Zealand in replacing the retiring founder of the business.


The appointment follows the acquisition of PACK & SEND in March 2021 by MBE Worldwide, a leading business services franchise organisation with 2,800+ locations in 53 countries and system-wide sales of US$1 billion.

MBE Region Vice President Alberto Sacchetti said the business is “...certainly in great hands, given the foundation laid with Michael Paul’s leadership, the support of MBE Worldwide global infrastructure, and a path into the future guided by Nicholas and the rest of the Sydney Head Office support team.”

Pack Send Conference On Franchise Buyer

Record sales growth

Changing commerce and consumer behaviour (across the covid crisis) has resulted in strong demand for ecommerce fulfillment solutions with the surge in online shopping. PACK & SEND posted a record breaking FY2020/21 global system-wide sales of AUD $82.4million, representing an increase of 32% over the prior corresponding period.

According to the company, these shifts have also resulted in franchisees reporting substantial profit lifts as well. 21 franchises in FY 2020/21 reported record sales, including 8 existing franchisees who made the investment to acquire their 2nd or 3rd Service Centre.

Nicholas Woodward remarked “The market we serve is very significant and we are uniquely positioned with our brand, service network, technology and dedicated and committed franchise partners to introduce further high-quality innovative logistics solutions to the e-commerce market.”

Contact or find out more about PACK & SEND HERE