Episode#99

Ever wondered how franchising principles can transform any business, even if you never plan to franchise?

In Episode#99 - Doug Downer, CEO of Franchise Ready and author of two insightful books, 'Flipping Out' and 'Invested' joins us. Doug shares his journey from flipping burgers at McDonald’s as a teenager to helping businesses scale by adopting systems that give owners control and freedom.

Doug reveals how the lessons learned from McDonald’s, one of the world’s best systemised businesses, form the foundation of his book Flipping Out. He explains why every business owner should think like a franchisor, building strong systems and processes that empower their teams and enable sustainable growth. This approach not only helps franchises thrive but also lets business owners step back without losing control or profitability.

Beyond the books, Doug talks about how Franchise Ready partners with both new and established brands to upgrade their systems and operations manuals, ensuring they can grow without over-relying on key leaders. He also highlights how technology, including affordable and customised franchise management platforms, plays a crucial role in supporting emerging brands.

0:00 Introduction

0:57 What is franchise ready

1:30 The story behind the book Flipping Out and where it all began

3:06 How the book’s structure and vision reflect the way the business and consultancy operate today

4:48 What makes McDonald’s different and how they scale their business

6:32 The lessons from the book Flipping Out to help existing franchise businesses build better systems

8:15 How technology and tools help capture knowledge and improve franchise systems

10:46 The impact of Flipping Out book and why it’s more than just a business card

12:03 Wrap Up

Podcast Produced by: Franchise Business HUB

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