Chey Simpson is a franchise partner of Urban Clean in North Brisbane.

Originally from the Philippines, Chey moved to Australia in 2018 and began her journey working in a small embroidery business.

In Episode 116 - Despite being closely connected to Urban Clean, her husband Kirk is the General Manager, she initially lacked the confidence to run a business of her own.

Over time, exposure to the business and encouragement from her husband sparked the belief that she could do it. In 2020, Chey took on her own Urban Clean franchise, starting with no cleaning experience and just a few contracts. She handled most of the work herself in the early stages, gradually building confidence through direct customer interaction and learning from her mistakes. 

Today, Chey manages a growing commercial cleaning business with over $20,000 in monthly contracts and a reliable team of cleaners. She plays an active role in operations, customer service, and quality control, while also managing additional income through supply logistics. 

Looking ahead, Chey aims to double or triple the size of her business, expand her team, and eventually step back from the day-to-day operations. Her story is one of determination, steady growth, and belief in following the systems that support franchise success.

0:00 Introduction

2:35 Chey's first impression in Australia

3:54 Speaking English was the hardest part of Chey when moving to Australia

5:18 Worked in an embroidery business before starting with Urban Clean

7:42 Started the business with doubts, no cleaning experience, and only a few clients

8:34 The hardest adjustment when starting the Urban Clean franchise and learning the business

9:48 The key elements to success in an urban cleaning franchise

10:44 Transitioning from doing the cleaning to managing a team and gaining more time off

11:58 What Chey’s day looks like with a growing team and over $20,000 in contracts

13:46 Chey’s growth plans for Urban Clean, and when to bring in more staff as contract volume increases

15:40 Typical workday hours in an Urban Clean commercial franchise

17:52 Advice on what it takes to be successful in an Urban Clean commercial cleaning franchise

19:23 Wrap up

Podcast Produced by: Franchise Business HUB

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